As usual, it’s been a busy week here at the ILN! We have a great roundup for you this week, so grab your coffee and take a read through the top posts from this week on ILNToday:
Zen & the Art of Legal Networking
Today, I’d like to use a recent bad customer service experience to illustrate a couple of key points about client service:
- Listening to your clients may enable you to get at the root of the issue, and find a way to resolve it.
- Sometimes you can resolve an issue in a way that will strengthen and secure the client relationship, even if the client doesn’t get what they want.
- Making every effort to solve an issue, even if you can’t achieve the desired result, is sometimes sufficient to please the client.
Along with our regularly scheduled substantive updates this week, we formally announced that the ILN welcomed a new chairman at our Annual Conference in Stockholm – Simon Ekins of Fladgate LLP in London has taken the helm from Peter Altieri of Epstein Becker Green after his eight years of service. We’re grateful to Peter for all of his hard work and dedication, and excited to work with Simon to continue to move the ILN forward. For more information, please take a look at the full press release.
During the recent CLOC conference, attendees had the opportunity to receive a complimentary copy of Richard Susskind’s second edition of “Tomorrow’s Lawyers: An Introduction to Your Future.” Susskind also spoke as the lunch keynote on the first day, and shared with us that while his first edition had been written for young and aspiring lawyers in the profession, he had found that everyone interested in the changing legal ecosystem wanted to hear more about (and sometimes argue with) what he had to say. And so the second edition was updated and published.
It’s time for another roundup, and this week’s intro will be a quick one, as I’m technically out of the office today with bronchitis (a little parting gift from the flight home from Stockholm)! So enjoy this week’s gems from our lawyers on ILNToday!
Last week was a whirlwind, as we celebrated our 29th Annual Conference in Stockholm, Sweden with our members. I always enjoy the opportunity to spend some in-person time with my lawyers! In the meantime, that didn’t stop our other lawyers from producing excellent content, which we’ve shared this week on ILNToday. So grab a cup of coffee, and take a look through the top posts from this week on ILNToday!
Welcome to ILN-terviews, a series of profiles of ILN member firm attorneys, designed to give a unique insight into the lawyers who make up our Network.
For our latest interview, you get two for the price of one, with responses from two of our lovely lawyers, Sebastian López-Sansón and Rafael Salaberren Dupont, with new member firm, Salaberren & López-Sansón Abogados (SyLS), in Buenos Aires, Argentina.
It’s both the start of a holiday weekend here in the States AND the weekend before we head off for the ILN’s Annual Conference, so it’s a rather busy day here at ILN HQ! So without further ado, I’ll jump right into the top posts from this week on ILNToday!
At the recent CLOC Institute, Connie Brenton, CLOC President & CEO, along with Chief of Staff/Director of Legal Operations for NetApp gave us a challenge:
Stop thinking about how we can fit into the world around us. Start thinking about how we can change the world around us.”
For many of us, that change has started with sharing what we heard at CLOC with our own corners of the legal ecosystem, and keeping that drumbeat for change sounding. While I plan to recap some of the key sessions I attended, I first wanted to share with you some of the excellent articles that have come out following the conference, which should be further galvanizing the legal industry.
After missing last week’s roundup because I was catching up from CLOC, I am back today with the hottest updates from our lawyers on ILNToday (rather mirroring the temps outside this week in the northeast). Fingers crossed that the weather cools as promised tonight as I undertake my second half marathon tomorrow morning, and go for sub-two hours!