Tag Archives: metrics

Metrics isn’t a Dirty Word – What you can Learn from CLOC

 

 

 

 

 

 

 

If you’re a regular reader of Zen, you know that I’m a big fan of the Corporate Legal Operations Consortium (CLOC). They’re working to revolutionize the legal industry, and engage all facets of it to do so.

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More Metrics: Beyond Navel Gazing

iStock_000016503756XSmallLast week, we talked about the importance of looking at your own metrics to tell you what content people are consuming, in order to further optimize what you’re producing.

But there’s more to metrics than your own content. While it’s immensely important to measure what you’re doing to ensure that it’s effective against the goals that you’ve set, there are two other areas that you want to look at in order to make your content truly effective. 

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The Buzz About Metrics

Following the first part of the Viewabill webinar, we headed into the next presentation, “Measuring Up.” Viewabill says:

It may come across as unseemly to acknowledge, but at its core, the practice of law is a business. What are some key performance metrics that firms use to determine whether they consider an engagement to have been “successful” and what is currently being done with those metrics in areas such as employee performance, operational efficiency, and predictive models?”

Clients apply their own set of metrics for determining quality, value, and success. What are some of the metrics they use when selecting outside counsel?”

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