Tag Archives: LMA 2011 Conference

The Path to World Class – Exploring the Attributes that Distinguish Top-tier Legal Marketing and Business Development Teams

The last session of the day on Tuesday was “The Path to World Class – Exploring the Attributes that Distinguish Top-Tier Legal Marketing & Business Development Teams.” After a long day at the conference, this session was going to have to be very interesting to hold our attention – and it was!

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Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value

After lunch, I headed to “Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value” – a session that proved to have some fabulous tips. The panel was moderated by Julie Meyers of Burns White and featured Ronna Cross, from Patton Boggs, James Perkins of Procopio, Cory Hargreaves & Savitch, Jennifer Skiver, Allen Matkins Leck Gamble Mallory & Natsis, and Tara Weintritt of Miles and Stockbridge.

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Effectively Leveraging Social Media as a Business Development & Marketing Tool – An LMA Recap

You may not be surprised to learn that during the 2011 Legal Marketing Association Annual Conference, I attended the session on Effectively Leveraging Social Media as a Business Development & Marketing Tool. And it was definitely a valuable session.  

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Disney’s Approach to Business Excellence – An LMA Recap

 

As you know if you’ve been following my Twitter stream, or checking Zen in the last couple of months, last week, I attended the Legal Marketing Association’s Annual Conference in Orlando.

Tuesday morning, the conference business sessions officially kicked off with our keynote from Jeff Williford from the Disney Institute, who talked about Disney’s Approach to Business Excellence.  When he began by telling us that he’d be speaking for 90 minutes, I think the audience was worried, but the presentation was so engaging and informative that the time really flew.  And although his presentation was about how Disney creates a truly magical experience here, there were a lot of parallels for the legal industry – we’re also a service industry after all!  Any of the particularly important points that relate to law firms will be in bold throughout the post.

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How I love Twitter, Let me Count the Ways

Dear Twitter, how I love you.

Okay, you all know that I love social media, and I fully support people using it, blah, blah, blah.

But it’s not just some new tool that I’m excited about using and have jumped on the bandwagon for. It can be incredibly useful professionally. That was particularly clear to me this week.

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