March 20, 2017
Amid the potential for new technologies to transform legal delivery, the most exciting change we are currently seeing is clients who expect more.
So much of the talk around innovation in legal services misses the one vital element of the whole equation. Technology is and will continue to play a huge role, but something bigger is happening: focus on the client.
August 2, 2016
A few months ago, I was contacted about SmartLaw.
SmartLaw is the idea that there are three keys to a law firm’s success – their clients, their culture and the intelligent use of technology (this is per HighQ, a technology company who provides enterprise collaboration, file sharing & content publishing solutions to leading law firms, corporate legal teams, and banks).