Tag Archives: health problems

Health problems rife amongst call centre workers

The physical and mental health of the UK’s million call centre workers is at significant risk, despite health and safety regulations, a UNISON survey has found.

The survey highlights the toll that pressurised, target-driven and restrictive, closely-monitored working can take on call centre staff, preventing from taking the necessary measures to protect their health and wellbeing. A quarter of respondents said that even their access to a toilet is restricted.

By its nature high-volume, and increasingly repetitive, call centre work is responsible for high numbers of physical health complaints.

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