Tag Archives: Customer Service Standard

ILN Today Post

IS YOUR ACCESSIBILITY POLICY IN PLACE? E

What is the issue? 

The “Accessibility for Ontarians with Disabilities Act, 2005,” Customer Service Standard (Regulation 429/07), requires organizations who provide goods or services to the public or other third parties to have policies and procedures in place with respect to people with disabilities.

What are the requirements? 

There are 11 requirements to the Customer Service Standard. Among other things, your organization must: 

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