When are exhibitors responsible for the unexpected actions of their employees? Mike Tremeer, Senior Associate at Fladgate LLP, sheds some light on the matter by examining a recent case.
For many years, businesses have grappled with the issue of being held responsible for their employees’ actions. Often, responsibility can be assumed – an employee placed at the box office selling tickets is accepted to be acting as ‘the face’ of the business. Accordingly, the employer is expected to be accountable for the actions of the employee – including offering refunds and other remedies should the employee make an error. However, when the employee’s actions stray outside of normal day-to-day duties, will the employer be responsible, or can they distance themselves from the consequences?