There is massive hype and conjecture about where technology is taking legal services but I think we need to remind ourselves that technology alone isn’t going to make the difference. Technology has the capacity to be an enabler of change, but the technology itself is not a differentiator, nor does it create a strategic advantage by itself.
Gaining a strategic advantage by its nature must be hard to replicate. If it was as easy as just buying technology, anyone could do it. A strategic advantage is carved out by the effective combination of people, process and technology. We’re loving the debate and discussion around technology at Hall & Wilcox, and we enjoyed participating in the recent Chilli IQ Managing Partners Forum around the “Agent of Change” theme.