Law No. 13,460 of June 26, 2017 establishes basic rules for participation, protection and defense of the rights of users of public services, provided directly or indirectly by the public administration. This Law also applies, in a subsidiary manner, to private companies that provide public services.
The application of this Law does not rule out the need to observe the Code of Consumer Protection, when characterized consumption relation.
In addition to listing various basic rights and duties of users, the Law establishes that the bodies and entities that are subject to its rules must disclose a User Service Letter, whose purpose is to inform the user about the conditions and details of the services provided, Such as the forms of access to services, the commitments of the provider and standards of quality of service to the public, the main steps for processing the service.