Amendments to the Consumer Protection Act Alternative dispute resolution for consumer disputes Starting 1 February 2016, the Consumer Protection Act (“CPA”) newly regulates alternative dispute resolution for consumer disputes. In particular, this provides the consumer with the opportunity to resolve his/her rights arising from (among others) purchase agreements before the national authority. In the Czech Republic, the authority for disputes arising from purchase agreements is the Czech Trade Inspection Authority.
Furthermore, the act also brings with it the obligation of the trader to inform the consumer about the exact competent authority to arbitrate the particular consumer dispute. That information should be provided in a clear, comprehensible and easily accessible way. If the General Terms of Purchase are an obligatory part of the agreement, or if the trader operates its own website(s), such information must also be mentioned there.