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THE CONSUMER PROTECTION ACT – Know your rights and enforce them

Have you ever gone into the grocery store, picked up a product and it had no price on it? Well that grocery store is disobeying the law and penalties can arise. Did you know that in the absence of a stated warranty given by a retailer, an implied warranty of six months on parts and labour can be attached to the sale of all used goods and to the repair of all goods? The aforementioned protections, to name only a few, are afforded to the consumer in the Consumer Protection Act, 2006 (the “Act”). This Act is a hidden treasure with vast protections and far reaching consequences and yet its protections are undiscovered by many. It gives the unassuming public the right to demand quality service, to have full and frank disclosure of the price of goods and services, and also protects against false representations made by businesses.

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