Health problems rife amongst call centre workers

The physical and mental health of the UK’s million call centre workers is at significant risk, despite health and safety regulations, a UNISON survey has found.

The survey highlights the toll that pressurised, target-driven and restrictive, closely-monitored working can take on call centre staff, preventing from taking the necessary measures to protect their health and wellbeing. A quarter of respondents said that even their access to a toilet is restricted.

By its nature high-volume, and increasingly repetitive, call centre work is responsible for high numbers of physical health complaints.

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Larry Munn quoted on the impact of social media in trademark disputes

The June 2012 edition of Canadian Lawyer features commentary from partner Larry Munn on the trademark battle between Quebec’s Lassonde Industries Inc.(manufacturer of Oasis juice products) and a small business owner. Excerpts were taken from a Canadian Trademark Blog post in which he warns trademark owners of the need to consider the impact of social media when assessing litigation options.

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Lidings advises China’s largest car manufacturer

Lidings acts as legal advisor to Beijing Automotive Industry Company (BAIC), the largest manufacturer of commercial and agricultural transport in China, on a joint venture project for the establishment of a production line in Ulyanovsk region.

Chinese automotive giant has entered the Russian market by way of establishing a joint venture with an Ulyanovsk-based company “BAW Motor Corporation”, part of the Russian AMS Group. At the moment the parties have concluded agreement on the sale of shares in a joint venture as well as agreement concerning the rights of participants, and are now actively collaborating to close the deal.

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NLRB Launches Website Targeting Non-Union Employees

by Adam C. Abrahms

Continuing its effort to “outreach” to non-union employees and educate them on their rights under the National Labor Relations Act, the NLRB has launched a new webpage on Concerted Activity.  The NLRB’s announcement  of its new webpage made clear the page is designed to inform employees of their rights “even if they are not in a union.”

The webpage, in addition to giving basic descriptions of concerted activities, asserts that “The law we enforce gives employees the right to act together to try to improve their pay and working conditions or fix job-related problems, even if they aren’t in a union.”  The main feature of the webpage is an interactive map of the United States which highlights cases from various regions as examples of the Board’s activities on behalf of non-union employees who were engaged in activity the Board considers protected even though it is unrelated to union organizing.  Examples include cases involving employees complaining about safety issues, employees posting statements on Facebook and videos on YouTube critical of the employer, employees discussing workplace issues with the news media, employees “violating” an employer handbook’s unlawful confidentiality policy and employees  signing letters to management complaining about wage cuts.

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Federal Deposit Insurance Act Section 19 Restrictions Trump New York State Law Barring Criminal History Discrimination

By:  William J. Milani and Anna Kolontyrsky

The Eastern District of New York has rejected a claim for relief under the New York State Human Rights Law (“NYSHRL”) brought by a job applicant who alleged that a bank unlawfully discriminated against her based on her criminal history. In Smith v. Bank of America Corp. (subscription required), Smith, who worked as a temporary employee at Bank of America, was encouraged by her supervisor to apply for full-time employment.  Before doing so, she informed her supervisor that she had been arrested and charged with a misdemeanor but that the charges had been dismissed after she participated in New York’s adjournment in contemplation of dismissal (“ACD”) program. The ACD process was created so that persons charged with minor offenses would not be permanently identified as criminals.  The program allows for the postponement of a criminal case with the understanding that if the accused fulfills certain conditions, all charges will be dismissed and the arrest and prosecution leading to the ACD will “be deemed a nullity.”

Smith stated that the Bank assured her that the arrest would not hinder her chances of obtaining full-time employment. In fact, Smith received a job offer; but the Bank subsequently withdrew that offer after a routine background check revealed that she had been arrested and charged with petit larceny.  Smith immediately challenged the background check, explaining that the charges against her had been dismissed pursuant to the ACD.  When the Bank still refused to hire her, Smith filed a lawsuit alleging violations of the NYSHRL.

The NYSHRL limits the ability of employers to make adverse employment decisions on the basis of criminal history.  The statute provides in relevant part that it “shall be an unlawful discriminatory practice, unless specifically required or permitted by statute, for any…corporation or association…to make any inquiry about, whether in any form of application or otherwise, or to act upon adversely to the individual involved, any arrest or criminal accusation not then pending against that individual which was followed by a termination of that criminal action or proceeding in favor of such individual.”  In other words, the statute prohibits employers from denying any individual a job due to an arrest that did not result in a conviction.  The fact that Bank of America withdrew its offer of employment as a result of Smith’s dismissed charge was undisputed.  Instead, the Bank argued that its refusal to hire Smith was actually protected by the NYSHRL, as the rule specifically allows employers to rely upon arrest records in making employment decisions when “specifically required or permitted by statute.”

Federal law prohibits FDIC-insured banks, except “with the prior written consent of the [FDIC],” from hiring any person who “has agreed to enter into a pretrial diversion or similar program in connection with the prosecution of” any criminal offense involving dishonesty.  As an FDIC-insured national bank, the Bank argued that it was barred from hiring Smith because the ACD program is a “pretrial diversion or similar program” and petit larceny constitutes a crime of “dishonesty.”

The Court agreed.  It found that New York’s ACD program is a “pretrial diversion or similar program” and that, according to FDIC policy, crimes of dishonesty include those in which the defendant is accused of wrongfully taking property from another in violation of a criminal statute. Because under N.Y. Penal Law a “person is guilty of petit larceny when he steals property,”  Smith’s crime was covered under the FDIC definition of dishonesty.  Accordingly, the Court held that Bank of America was required by federal law “not to hire [Smith] after being informed of the results of her background check” and that the bank “did not violate [N.Y. Exec. Law §] 296(16) by refusing to hire her in the absence of a waiver by the FDIC.” 

Thus, an applicant who participates in New York’s ACD program may not be protected by the NYSHRL when seeking employment with an FDIC-insured national bank.  Before conducting a background check on any employee or applicant, however, employers should consult the relevant legal statutes.  For example, the federal Fair Credit Reporting Act and various state laws impose requirements on employers, such as securing employee authorization before a background check is conducted by a credit reporting agency.

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OSHA’s Battle Against Hotel Operators Continues

By Paul H. Burmeister

The OSHA/Hyatt Hotels saga continued with a recent exchange of letters between OSHA and the hotel chain’s attorney.  In April, OSHA issued a “5(a)(1) letter” to the CEO of Hyatt Hotels, indicating that OSHA believed there were ergonomic risks associated with the daily work activities of the company’s housekeeping staff.  The letter put the hotel chain “on notice” that while OSHA did not believe that a “recognized hazard” existed at the  time of the inspection, such that a General Duty Clause citation should issue, if the same hazard was later identified in a subsequent inspection, OSHA would assert that this letter made the hazard a recognized one, for purposes of enforcement.  Therefore, if the hotel chain does not follow OSHA’s recommendations, subsequent inspections would likely result in a citation.  As well publicized as this battle has been, OSHA would likely take the same position with other hotel operators.  In other words, the entire industry may now be “on notice.”

The OSHA letter culminated what was nearly a year-long OSHA investigation of Hyatt hotels across the country.  The inspection activity was prompted in 2010 by multiple employee complaints filed in concert by housekeepers (through their Union, Unite HERE) across the country complaining of ergonomic injuries related to bending, stooping, twisting, and lifting while cleaning and making beds.

Hyatt responded to the OSHA letter through counsel and pointed out that despite the numerous employee complaints, OSHA did not have the evidence to issue one citation to the hotel chain.  In its response letter, Hyatt also reiterated its serious concern that the housekeepers’ union was using the Agency to drive its organizing efforts in the hospitality industry.

Hotel employers should be on alert for OSHA inspections at their properties.  As OSHA inspections involve interaction with local management, training at the property level is key to successfully managing an OSHA inspection.  Hotel operators with more than one location should also be aware of OSHA’s efforts to amplify the impacts of a single enforcement action throughout an entire corporate enterprise and to pursue follow-up inspections at related facilities in search of high dollar Repeat violations.  Accordingly, OSHA activity at one of your facilities should be clearly communicated to other similarly-situated facilities, and any of OSHA’s findings should be corrected throughout the enterprise.

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The Latest in the Mwangi Saga—the U.S. District Court Rules That the Trustee, to the Exclusion of the Debtor, has Exclusive Standing to Pursue Stay Violations Involving Estate Property

The facts in In re Mwangi, 432 B.R. 812 (9th Cir. BAP 2010) are familiar to many.  The Debtors had four accounts (the two largest of which were not disclosed in their schedules) at Wells Fargo Bank at the time they filed chapter 7.  In accordance with its policy, Wells Fargo placed a hold on these accounts and requested direction from the trustee on the disposition of the accounts.  The Debtors amended their schedules to add their previously undisclosed accounts and to claim an exemption under Nevada law in 75% of the accounts, asserting that the monies deposited into the accounts were earnings from personal services.  Before the deadline for objections to the Debtor’s claimed exemption in the accounts expired, the Debtors demanded that the bank pay over the accounts to them, and filed a motion for sanctions for violating the automatic stay against the bank when it refused to do so in light of the lack of any instruction from the trustee on the disposition of the accounts.

The Bankruptcy Court  initially ruled that Wells Fargo did not violate the automatic stay, finding that the accounts never became property of the bankruptcy estate in light of the Debtor’s claimed exemption in them.  The Debtors appealed, and the BAP reversed and remanded the matter back to the Bankruptcy Court.  The BAP held that the accounts became property of the estate on the Debtors’ bankruptcy filing and remained estate property following the Debtors’ assertion of an exemption in the accounts.  Finding that the Debtors’ exemption vested the Debtors with an inchoate right in the property, the BAP concluded that the bank violated the automatic stay when it placed its hold on the accounts and awaited the trustee’s instruction rather than paying the accounts over to the trustee.  The BAP rejected the bank’s argument that its policy is authorized by the Supreme Court’s decision in Citizens Bank of Maryland v. Strumpf, 516 U.S. 16 (1995). The BAP reversed and remanded the matter back to the Bankruptcy Court for a determination on whether the bank had willfully violated the automatic stay.

After remand, the Debtor’s filed an adversary complaint against the bank asserting that the bank violated the automatic stay and seeking certification of the matter as a class action.  The Bankruptcy Court dismissed the complaint on its holding that the Debtors lacked standing to pursue any alleged stay violation with respect to the accounts because only a trustee has standing to pursue stay violations that relate to estate property.  The Debtors appealed.

On appeal, the United States District Court for the District of Nevada affirmed the dismissal of the complaint.  The District Court opened its analysis by stating that the BAP’s decision was not binding on it.  The District Court then analyzed the Debtors’ rights with regard to the accounts following their bankruptcy filing.  First, the court ruled that the filing of a bankruptcy petition creates an estate, and that estate include all legal or equitable interests of the debtor in property as of the commencement of the case.  The Debtor may assert exemptions as to estate property, and creditors and the trustee must object to those objections within thirty days following the creditors meeting, or the exemption is allowed.  The district court rejected the bankruptcy court’s conclusion that the mere assertion of an exemption removes the property from the estate.  The court based this conclusion on the fact that the debtor simply files a list of property that he asserts is exempt, with the right in creditors and the trustee to object to that exemption, and the procedures for the bankruptcy court to resolve any objection.  The district court concluded that if no one timely objects to a debtor’s claimed exemption, then the property is exempt from the estate and passes to the debtor upon the expiration of the time to object, or the granting of the exemption by the court if an objection is filed.

The next analyzed the Debtors’ standing to pursue a stay violation.  First, the court held that a debtor has no standing to pursue a trustee’s turn over rights under § 542 because the Code endows the trustee with the exclusive right to sue on behalf of the estate.  Next, the court ruled that a debtor cannot state a plausible entitlement for damages for a stay violation under §  362(k) for a violation under § 362(a)(3) after the expiration of the deadline to object to an exemption claim because by then the exempt property has passed out of the estate to the debtor.  Because exempt property leaves the estate following that deadline, a creditor’s actions with regard to it do not violate the stay.

Finally, the district court disagreed with the BAP on the applicability of Strumpf to the bank’s conduct.  The district court held that the bank did not violate the stay under § 362(a)(3) as a matter of law: “A bank does not exercise control over property of the estate within the meaning of § 362(a)(3) when it refuses or fails to perform on its contractual obligation to pay the owner of the account.”  Strumpf, 516 U.S. at 21.  Because a bank account is a promise to pay, a bank’s temporary refusal to pay is neither a taking of possession of the debtor’s property nor an exercise of control over it.

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ILN Today Post

Home loan key fact sheet

From 1 October 2012, lenders who provide a Key Fact Sheet (KFS) for standard home loans must comply with the amended KFS regulations released on 18 June 2012.

KFSs are essentially a personalised comparison rate statement, setting out the specific cost for the specific loan a borrower requires. The intention is to allow consumers to shop between lenders.

As a result of the amendments contained in the National Consumer Credit Protection Amendment Regulation 2012 (No.1) the changes listed below must be made to KFSs by 1 October 2012. Until then, existing forms or forms amended as shown below may be used. More…

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China Merger Control Watch (15) MOFCOM Conditional Clearance of United Technologies – Goodrich Merger

On Friday, 15 June 2012, the Ministry of Commerce of China (MOFCOM) conditionally cleared United Technologies (UTC)’s $16.5 billion acquisition of Goodrich, which is the 7th decision published in the last 8 months (A total of 15 merger review decisions were published since 2008). Attached please find a bilingual version of the UTC – Goodrich decision prepared by Zhong Lun antitrust and competition team for your reference.

Below are some highlights: More…

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The times they are a changin’

Statistics Canada recently released data from its 2011 census which confirms what you might already suspect – we are getting old.

In 1971, 8% of the population was 65 years of age and older. By 2011, that number reached 14.8%. This means that last year, there were approximately 5 million seniors out of a population of 33.5 million Canadians. It is anticipated that in another twenty years, 19% of the population will be 65 and older.

The implications for such growth in the senior population will mean greater strain on healthcare and social programs used by seniors and increased demands on government pensions and families. The federal and British Columbia governments are already preparing for the changing demographics.

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