Author Archives: Lindsay Griffiths

Client Service: The Power of "I’m Sorry"

Last week, when we talked about thinking like a marketer, I shared the following statistic from Blue Kite Marketing:

People use hundreds of products and services every day. About 95 percent of those interactions go completely unnoticed. Another three percent of those experiences are ones that you are complaining about.”

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Week of May 12, 2014 on ILNToday – A Roundup!

In less than a week, we’ll be enjoying the hospitality of our Chicago hosts as we get underway with our 26th Annual Meeting in the Windy City! Since we’re deep into last minute preparation for the conference, I’ll get right into the roundup with no further ado!

Enjoy the weekend!


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ILN Firm of the Month – Arnstein & Lehr LLP, Chicago!

We’ll be getting to know Arnstein & Lehr in person next week when they welcome us to Chicago for our Annual Meeting, but today, we highlight them as our firm of the month!


Member of the International Lawyers Network

The ILN is proud to announce our latest “Firm of the Month” - Arnstein & Lehr LLP!

Arnstein & Lehr is a full-service law firm founded in 1893 that serves a diverse client base comprised of large corporations listed on the public stock exchanges, middle-market companies, nonprofit organizations, and emerging businesses. Clients include government, healthcare entities, financial institutions, trade associations, and businesses in the retail, industrial, manufacturing, distribution, technology, and services sectors. The firm also counsels individuals as to their personal needs, including estate planning, probate matters, and the transfer of wealth and business interests from one generation to another. They practice in six main service groups: Business, Litigation, Trusts & Estates, Domestic and Foreign Tax, Government and Real Estate.

They proudly enjoy long-standing relationships with many of their clients, having counseled numerous businesses for decades. In at least one case, their client relationship with a major publicly held corporation spans more than a century. In addition, they have considerable experience and expertise in addressing their clients’ international concerns.

Arnstein & Lehr commits itself to providing quality, result-oriented legal services in a cost-effective manner. In today’s competitive economic climate, businesses and individuals must react to the ever changing complexities of legal and business environments while containing legal costs at the same time. That’s why they take pride in their ability to deliver legal services in a timely and efficient manner.

Their attorneys regularly give presentations and offer seminars on a broad range of topics. In addition, they publish practice-specific newsletters that help disseminate current legal developments of interest to their clients.

They encourage their lawyers to offer their legal expertise through pro bono work, law reform, and professional service. Many attorneys are active contributors to legal and business publications and serve as speakers and faculty at numerous continuing legal education programs and seminars. Several of their attorneys have also achieved peer recognition by their election and appointment to leadership positions in a variety of civic, charitable, and professional organizations.


Full descriptions of Arnstein & Lehr’s  services, expertise, and lawyer profiles are available on their ILN profile.


Lindsay Griffiths
Director of Global Relationship Management
International Lawyers Network

Lindsay Griffiths

Learn More

Main Contacts:

Howard Swibel

Howard J. Swibel

Telephone: (312) 876-7164

Practice Groups:
Business & Organizations, Health Care

sidebar-divider.gifJeffrey Shapiro

Jeffrey B. Shapiro
Telephone: (305) 357-2005

Practice Groups:

Alan Griffiths

Arnstein & Lehr has been a member firm for almost 20 years, and we’re thrilled to be showcasing the firm in our upcoming 26th Annual Meeting in Chicago.

Alan Griffiths
Executive Director
International Lawyers Network


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Two for Tuesdays: Think Like a Marketer

Attorneys, do not panic. I haven’t lost my mind when I ask you to think like a marketer (I promise, bear with me).

How many of you (raise your hands) think of marketing as something that some group in your office does once in a while?

How many of you think of marketing as brochures and advertisements? 

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General Counsel Corner: How to Learn About Your Clients

For our third installment of our General Counsel Corner, we’ve brought in an In-house Counsel at a leading independent fiduciary services business.

Our question to him was:

What is your preference for how a lawyer tries to learn more about you and your business?”

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Week of May 5, 2014 on ILNToday – A Roundup!

We are T-minus two weeks to our Annual Meeting!

Our host firm has some great surprises planned for our delegates, from high-profile speakers to evening entertainment, so it’s sure to be an excellent conference. Plus, Chicago is such a great city – I know our delegates will be making memories that they’ll hold on to for years to come!

In the meantime, they’re also producing content! So here are this week’s top posts from ILNToday:

Rumor has it that despite today’s fog, we should be in for a lovely spring weekend – let’s hope so!


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Client Service: There are no Stupid Questions

This afternoon, I was thinking back to my very first “official” job, as kennel help at a pet store in northern New Jersey. It was hard work, and long hours, but playing with puppies was a pretty great benefit of working there. It also taught me a lot, and one lesson I remember being crystal clear – don’t be afraid to ask questions.

The story is that after working there for a little while, the store’s owners let me assist with other kinds of work at the store, including running the register. This was not too complicated, but a job that involved a lot of trust (we were dealing with pretty big sums of money, for one thing). Most of the charges were paid either by credit card or cash. But there was one afternoon when a woman wanted to pay for her puppy and his associated gear with a check. 

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Rainmaking Recommendation from Jaimie Field: You’re So Vain…

It’s a bright sunny morning here in south Jersey, and I’m bringing you another excellent rainmaking recommendation today from Jaimie Field! I was waylaid by a migraine yesterday, but I’ll be back tomorrow with some additional thoughts about the Greentarget survey!


The other night I was watching the Morgan Spurlock show “Inside Man”. This episode discussed “Big Data” and how everything (and I mean EVERYTHING) is collected whenever you log onto the internet. Typically, it is sold for marketing purposes, but Mr. Spurlock does talk about the dark side of all of this data collection as well.

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Week of April 28, 2014 on ILNToday – A Roundup!

ILN members, are you ready for our Annual Meeting? It’s less than three weeks away, and there are going to be some really great surprises for you at the conference!

In the meantime, we’ve got a (hopefully) beautiful weekend on tap here in the northeast – we need it after all the torrential rains and flooding we’ve seen this week! So sit back, relax, and check out this week’s top posts from ILNToday!

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Corporate Journalism is the Future According to Greentarget

Greentarget, ALM Legal Intelligence, and Zeughauser Group have released the results of their 2014 survey, newly titled “2014 State of Digital & Content Marketing Survey.” The change in title is a great reflection of the change in conversation in the last year, a shift in focus to the discussion around content marketing, and how social tools are used to that end. 

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